Question 1

What is the size of your box?

Accepted Answer

Each boxes equals 2.3 cubic feet of packing space and are 22” Long x 12” Wide x 15” High.

Question 2

How much weight can a box hold?

Accepted Answer

Our boxes hold approximately 60 pounds of items or 2.3 cubic feet of packing space.

Question 3

Are your boxes cleaned?

Accepted Answer

Yes. On every box we use a high pressure compressed air to clean out anything left behind and then each box is wiped cleaned after every rental.

Question 4

What areas do you service?

Accepted Answer

We deliver to all of Salt Lake County, and some of Utah and Davis County. Please call our office at 801-433-2525 to see if we deliver to your area.   Or click on our Order Now page and fill out how many boxes you would like and then add them to your cart. Then check our delivery area to see if your Zip Code is listed. If your Zip Code is listed we service your area. If your ZIP Code is not listed we do not service your area.   There is no charge to pickup your boxes ot our office.   Outside Our Delivery Area For those customers outside of our delivery / pickup area some of our customers have used Roadie. Roadie is a delivery / pickup platform that connects people with drivers that have unused space in their vehicles that are heading in their direction.

Question 5

How soon can I receive your boxes?

Accepted Answer

You can pickup or we can deliver your boxes within 24 to 48 hours.

Question 6

How do I order and pay for my boxes?

Accepted Answer

You can order and pay with your credit card or debit card online by clicking on our Order Now page. We are also happy to take your order / payment over the phone at 801-433-2525.

Question 7

Is there a delivery charge?

Accepted Answer

Yes. Please call our office at 801-433-2525 to find out the delivery charges for your area.   Or click on our Order Now page and fill out how many boxes you would like and then add them to your cart. Then check our delivery area to see if your ZIP Code is listed. If your ZIP Code is listed the price for your delivery will be displayed next to your Zip Code. If your ZIP Code is not listed we do not service your area.   There is no charge to pickup your boxes at our office.   Outside Our Delivery Area
For those customers outside of our delivery / pickup area some of our customers have used Roadie. Roadie is a delivery / pickup platform that connects people with drivers that have unused space in their vehicles that are heading in their direction.

Question 8

Do I need to be present for a delivery or pickup?

Accepted Answer

Yes. Someone 18 or older needs to be present to sign for the boxes. A signature is required for delivery and pickup.

Question 9

What if my delivery or pickup address has Stairs?

Accepted Answer

Our standard delivery of our rental boxes is to a ground floor address. Delivery / Pickup locations with Stairs will require an additional fee of $29.99 per Flight of Stairs. (A Flight of Stairs consist of 12 Steps.)   ​​Note: If you are picking up / dropping off your boxes at our office or you do not have Stairs at your delivery / pickup location, this fee will not apply.

Question 10

What payment types do you except?

Accepted Answer

Visa, Master Card, Discover Card, and American Express.

Question 11

How do I schedule a pickup?

Accepted Answer

To schedule a pickup. Please call our office at 801-433-2525 Monday - Friday 8:30 am to 4:30 pm and we will be happy to schedule your pickup.

Question 12

If I choose to pickup my boxes where do I pick them up?

Accepted Answer

We are located at 450 East 2200 South (Wentworth Ave) Salt Lake City, Utah 84115. Our pickup hours are Monday - Friday 8:30 am to 4:30 pm.   Directions To Our Office We are conveniently located at 450 East and 2200 South (Wentworth Ave.) For those familiar with the Sugar House area, we are directly South of St. Ann's Catholic Church and School. (Between the ball field and the Trax S-line)  If you are coming off I-80, take the 700 East exit. Go North to 2100 South. Turn left (West) and go to 500 East. Turn left (South) again to 2200 South (Wentworth Ave).  If you are coming from I-15, take the 2100 South exit and go East to 500 East. Turn right (South) to 2200 South (Wentworth Ave). Turn right. (West)   The sign on the building says PortaBox Storage. Utah Box Rental is a division of PortaBox Storage. Please come into the office. We will have you sign some paperwork, and then direct you to our pickup / receiving area.

Question 13

What if I want to add more boxes to my account after I've had the boxes delivered or I've picked the boxes up?

Accepted Answer

Not a problem. Just call our office at 801-433-2525 or go on to our website and click on Order Now and order more boxes. Additional boxes are charged based on the package price you order. Additional delivery charges will apply if you have us deliver the boxes to your location. There is no charge for you to pickup the boxes at our office at 450 East 2200 South (Wentworth Ave) Salt Lake City, Utah 84115.

Question 14

Do I need tape for my boxes?

Accepted Answer

No. Our boxes have attached, interlocking lids that seal without tape. For added security you can purchase Zip Ties from us to secure the lids of each box. We sell 20 Zip Ties for $2.00. You can order as many as you need.

Question 15

Can I purchase your boxes?

Accepted Answer

Yes. We charge $29.99 per box. If you are interested in purchasing boxes please contact our office at 801-433-2525.

Question 16

If I return the boxes early do I get a discount?

Accepted Answer

No. Sorry we do not offer discounts on early returns.

Question 17

What happens if I lose or damage a box?

Accepted Answer

No problem. There will be a charge of $29.99 per box that is lost or damaged.

Question 18

Is there a cancellation fee?

Accepted Answer

There is no cancellation fee if we have not charged your credit card and you have given us a 24 hour notice. If we have charged your credit card there is a fee of $25.00.

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